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When things go well

I usually write articles about stories where something has not gone well and what we can do to prevent it from happening, but here’s a twist . . .

My mother has been in hospital for several weeks. She’s very independent and loves having the freedom to go where she wants to, so you can imagine how unhappy she is about being confined to the hospital ward. But this article isn’t about my mother – it’s about the doctors that are looking after her.

I’m my mother’s long-distance caregiver and guardian. Although I’m not able to be with her at this time, last year I was at the hospital and in particular, the ward where she’s staying, so I’ve met some of the people looking after her and I know the set-up of the ward.

The doctors have been wonderful. They have contacted me when my mother’s status changed, explaining what they planned to do, possible outcomes and how those outcomes would be treated, and answered my questions. Everyone I’ve spoken to has been friendly, helpful, and patient. The doctors are also listening to my mother and are taking a conservative approach to managing her health issues which is what she prefers.

I will make a point of thanking them in writing so the hospital administrators know what wonderful people their doctors are, and how much I appreciate all the care they’ve given my mother. It’s easy to complain but how often do people write to say that a job has been done well? When nothing is said, the management can take it either way – good or bad.

And in case you’re wondering, “Where are these wonderful doctors?” They’re in Adelaide, South Australia.

Patients are people, too!
While it’s important to educate and prepare ourselves for medical crises, let’s remember to take the time to acknowledge and celebrate the things that are good. Recently, a friend sent me a text from the ER at our local hospital because she was excited that the ER doctor attending her husband who has Parkinson’s, was familiar with the disease and how important it is to take the medications on time.

Do you have a story about someone being hospitalized and things going well? With doctors who listen and take the patient’s feelings and beliefs into consideration? Please share them in the comments section below so we can all be encouraged!

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